FAQs
Welcome to the Ohhzara.com FAQs page! We’ve compiled answers to some of the most common questions from our customers. If you have any additional questions or need further assistance, please feel free to contact us.
1. What shipping options do you offer?
We offer free standard shipping on all orders within Spain. All orders are processed within 0-2 business days, and delivery typically takes 3-5 business days.
2. How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order’s progress until it arrives at your doorstep.
3. What is your return policy?
We offer a 30-day free return policy. If you are not completely satisfied with your purchase, you can return the items in their original condition for a full refund. Please refer to our Return and Refund Policy for more details.
4. How do I return an item?
To return an item, please email our customer support team at support@ohhzara.com to initiate the return process. We will provide you with a prepaid return shipping label. Please ensure the items are unused and in their original packaging.
5. When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned items. The refund will be credited back to the original payment method used at the time of purchase.
6. Do you offer exchanges?
If you would like to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.
7. What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, and other secure payment options.
8. How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team at:
- Email: support@ohhzara.com
- Phone: +34 660 099 515
- Address: C. Alfaro, 3, 30001 Murcia, Spain
Our business hours are Monday to Friday, from 9:00 AM to 6:00 PM CET.
9. Do you offer international shipping?
Currently, we only ship within Spain and do not offer international shipping.
10. What if my package is lost or stolen?
If your tracking information indicates that your package has been delivered but you have not received it, please contact us at support@ohhzara.com or +34 660 099 515. We will work with the carrier to resolve the issue.