Return & Refund Policy

At Ohhzara.com, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a free return and refund policy to ensure your shopping experience is hassle-free.

Returns

Eligibility:

  • Items can be returned within 30 days of receiving your order.
  • To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

Return Process:

  1. Contact Us: Email our customer support team at support@ohhzara.com to initiate a return. Please include your order number and the reason for the return.
  2. Return Label: Once your return request is approved, we will provide you with a prepaid return shipping label.
  3. Pack Your Items: Carefully pack the items you wish to return, along with the original packing slip if available.
  4. Ship It Back: Attach the prepaid return label to your package and drop it off at the designated shipping location.

Refunds

Processing Refunds:

  • Refunds will be processed within 5-7 business days after we receive and inspect your returned items.
  • The refund will be credited back to the original payment method used at the time of purchase.

Non-Refundable Items:

  • Gift cards and final sale items are not eligible for returns or refunds.

Exchanges

If you would like to exchange an item for a different size or color, please initiate a return as outlined above and place a new order for the desired item.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us at:

  • Email: support@ohhzara.com
  • Phone: +34 660 099 515
  • Address: C. Alfaro, 3, 30001 Murcia, Spain
Business Hours:
  • Monday to Friday: 9:00 AM - 6:00 PM CET

Thank you for shopping with Ohhzara.com!